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CVS Pharmacy check-out requires customers to consent to mobile text spam

Company

CVS

Date

Oct 19, 2023

Industry

Health & Wellness

Description

At a CVS pharmacy (in-person), their check-out attempts to force you to consent to receiving marking information (along with prescription info) via your mobile phone number. The check-out pad only offers two options: “Yes,” or “Print Info.” If you press “Print Info,” you are provided with a piece of paper telling me about how CVS values your privacy. Then a supervisor has to come over and allow the transaction to proceed, because the default set such that the register assumes the customer will press yes and a cashier cannot override.

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