Wrong instructions to cancel auto-reload
Company
Metropolitan Transportation Commision
Date
Oct 27, 2023
Industry
Other
Description
Clipper Card website does not provide a way to cancel auto-reload.
Website has these instructions: “Log in to your Clipper account. Find your card and select Manage Auto-Reload from the More Options menu. Your Auto-Reload is now cancelled.”
But after clicking on the More Options menu, I don’t see the “Manage Auto-Reload” option. Also cannot find anywhere to cancel on the page.
Where can you find this?
View Dark Pattern![](https://darkpatternstipline.org/wp-content/uploads/2023/07/Screen-Shot-2023-06-30-at-8.49.10-PM-1024x269.png)
![](https://darkpatternstipline.org/wp-content/uploads/2023/07/Screen-Shot-2023-06-30-at-8.48.57-PM-1024x338.png)