Industry: Other

Tried to trick and upsell from the basic purchase option

Forced to subscribe

Unable to “Unsubscribe” from My Fellow American Poll

Transunion Credit Reference Agency’s bad cookie design

Defaults to applying more services and costs than expected

Difficulty to cancel ADT subscription

Misleading prices advertised

Everlane defaults to store credit instead of offering a refund for returns

ThredUp created urgency with a countdown clock to make me purchase something

Airbnb prices do not include additional fees